Last updated: September 6, 2026
Crochet Art by Sonali (“we”, “us”, “our”) operates crochetbysonali.com. This page explains what personal information we collect from visitors and customers, and how we use it. You can reach us anytime at sonabane@gmail.com or 9892792114.
Information We Collect
When you place an order, we collect:
- Name, email address, phone number
- Shipping and billing address
- Order details (items purchased, order value)
We do not collect or store your payment card, UPI, or bank details directly — payments are processed securely by Razorpay, our payment partner, in accordance with their own privacy and security standards.
How We Use Your Information
We use your information to:
- Process and fulfill your order
- Communicate with you about your order (confirmation, shipping updates)
- Improve our website and product offerings
- Respond to customer service requests
Sharing Your Information
We share your order and shipping details with:
- Razorpay, to process your payment
- Shiprocket and its courier partners, to deliver your order
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We take reasonable measures to protect your personal information, including using HTTPS encryption across our website.
Your Rights
You may contact us at sonabane@gmail.com to request access to, correction of, or deletion of your personal information, subject to applicable law.
Contact Us
If you have questions about this Privacy Policy, contact us at: sonabane@gmail.com / 9892792114